Hi, I’m Steven — a technical operations and digital systems specialist with experience in AI-assisted customer engagement, CRM platforms, and process optimization.
I’ve built email campaigns, written SEO blogs, trained AI chatbots, and developed automated workflows that support lead generation and customer engagement. My work focuses on turning complex systems into practical tools that improve efficiency and solve real business problems.
My background spans digital marketing, contact center operations, and technical implementation, giving me a unique perspective on both business needs and system design.
I’m especially interested in building knowledge systems, automation workflows, and technical solutions that scale operations and improve performance.
Canva, Meta Business Suite, Zoho, Tawk.to, ChatGPT, SurferSEO, WordPress, Vyond, Zapier, JobNimbus… and whatever else gets the job done.
August 2025 – Present
Answernet
TPV Agent
Conduct third-party verification calls to confirm customer authorization, ensuring compliance with company policies and regulatory requirements
Accurately document verification outcomes and maintain detailed records using internal systems and workflow tools
Follow structured scripts and standard operating procedures (SOPs) to ensure consistency, quality, and compliance across all interactions
Utilize multiple software platforms simultaneously to manage calls, access customer information, and complete verification processes efficiently
Maintain high attention to detail in a fast-paced, high-volume environment while adhering to strict process and accuracy standards
April 2021 – June 2025
Texas Made Windows and More
Digital Marketing Manager
Led all digital marketing efforts: social media, ads, blog content, and SEO
Built and trained an AI chatbot that handled lead gen and sales inquiries
Created high-converting Facebook ad campaigns and automated lead workflows
Designed custom graphics, videos, and web content using Canva, Vyond, and more
Managed Google Business optimization, UTM tracking, and analytics reporting
Oct 2024 – Nov 2024
Sirius Support
Cold Caller – Political Campaigns (Remote)
Conducted high-volume outbound calls for political polling
Followed strict scripts and protocols for data collection
Worked efficiently under pressure during election season
Apr 2019 – Oct 2021
Toned Homes AC and Remodeling
Telemarketer (Remote)
Set appointments and generated leads for home improvement services
Handled inbound and outbound calls with a strong conversion rate
Maintained CRM records and followed up with potential customers
Oct 2022 – Nov 2022
Contax 360
Survey Agent (Remote)
Performed outbound calls for U.S. political surveys
Maintained professionalism across hundreds of calls daily
Handled objections and collected accurate responses
Mar 2023 – Apr 2023
News Anchored
Sales Rep – Backlink & SEO Services (Remote)
Contacted website owners and businesses to pitch backlink services
Customized outreach and managed warm lead communication
Focused on digital marketing, SEO, and content-driven sales strategies
2019 – 2020
California State University, Chico
Bachelor of Arts in Psychology
Google Analytics Certified – Issued Aug 2025
Google My Business Certified – Issued Aug 2025
Canva for Work Certificate – Issued Aug 2025